Terms of Service – Basant Bazar

Welcome to Basant Bazar! By accessing and using our website (www.basantbazar.store) and services, you agree to comply with and be bound by the following Terms of Service. These terms outline the rules and regulations for using our online store, purchasing products, and interacting with our platform.

If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify, update, or change these terms at any time, and it is your responsibility to review them periodically.

1. General Overview

  • ✔️ Basant Bazar is an online marketplace that sells fashion, lifestyle, electronics, home appliances, computers, mobiles, perfumes, and more.
  • ✔️ We provide delivery services across Pakistan and the Middle East.
  • ✔️ All products listed are subject to availability, pricing, and quality standards.
  • ✔️ By making a purchase, you agree to abide by our payment, shipping, and return policies.
  • ✔️ We reserve the right to refuse service to anyone who violates these terms.

2. Eligibility to Use Our Services

To use Basant Bazar, you must:

  • ✅ Be at least 18 years old or have parental consent.
  • ✅ Provide accurate, complete, and up-to-date personal and payment information.
  • ✅ Use our website for lawful purposes only.
  • ✅ Not engage in fraudulent, abusive, or unauthorized activities on our platform.

We reserve the right to suspend or terminate any account found violating these rules.

3. Account Registration & Security

  • ✔️ You may need to create an account to purchase products and access certain features.
  • ✔️ You are responsible for maintaining the confidentiality of your account and password.
  • ✔️ If you suspect unauthorized use of your account, you must notify us immediately.
  • ✔️ Basant Bazar is not responsible for any loss or damage resulting from unauthorized account access.

4. Product Information & Pricing

  • ✔️ We strive to provide accurate product descriptions, images, and prices.
  • ✔️ Prices are subject to change without prior notice.
  • ✔️ If we discover an error in pricing or product details, we reserve the right to cancel or modify orders.
  • ✔️ Discounts, promotions, and offers are time-limited and subject to availability.

5. Order Processing & Payment

  • ✔️ All orders are subject to availability and verification.
  • ✔️ We accept Cash on Delivery (COD), bank transfers, and digital payment methods.
  • ✔️ Full payment must be made before order shipment (except COD orders).
  • ✔️ We reserve the right to cancel orders if fraudulent activity is suspected.

6. Shipping & Delivery

  • ✔️ We deliver across Pakistan and the Middle East.
  • ✔️ Shipping times vary based on location and product availability.
  • ✔️ Estimated delivery times are provided but not guaranteed due to possible delays.
  • ✔️ Customers must provide accurate delivery details to avoid shipping issues.

Basant Bazar is not responsible for delays caused by courier services, natural disasters, or incorrect addresses.

7. Return, Refund & Exchange Policy

  • ✔️ We offer hassle-free returns and exchanges within a specified period.
  • ✔️ Products must be unused, in original packaging, and accompanied by proof of purchase.
  • ✔️ Refunds are processed only after quality inspection of the returned product.
  • ✔️ Some items (e.g., personal care, electronics, customized products) may not be eligible for return.

8. Intellectual Property Rights

  • ✔️ All content on Basant Bazar (text, images, logos, product descriptions) is owned by or licensed to us.
  • ✔️ Unauthorized use, copying, or distribution of our content is strictly prohibited.
  • ✔️ Users may not use our trademarks, logos, or branding without written permission.

9. User Conduct & Prohibited Activities

By using Basant Bazar, you agree NOT to:

  • ❌ Use the website for fraudulent or illegal purposes.
  • ❌ Attempt to hack, disrupt, or damage our platform.
  • ❌ Share false, misleading, or offensive content.
  • ❌ Violate intellectual property rights of Basant Bazar or third parties.
  • ❌ Spam, harass, or abuse other users or our support team.

Violating these rules may result in account suspension or legal action.

10. Privacy & Data Protection

  • ✔️ We respect your privacy and follow strict data protection policies.
  • ✔️ Personal information is collected only for processing orders and improving services.
  • ✔️ We do not sell or share customer data with third parties without consent.
  • ✔️ All transactions are processed securely using encrypted payment methods.

For more details, please review our Privacy & Security Policy.

11. Limitation of Liability

Basant Bazar is not liable for:

  • ❌ Any delays, errors, or interruptions in website access.
  • ❌ Losses caused by third-party service providers (e.g., courier delays, payment failures).
  • ❌ Products damaged due to misuse, negligence, or mishandling by the customer.
  • ❌ Indirect, incidental, or consequential damages arising from the use of our services.

Our liability is limited to the amount paid for the purchased product.

12. Order Cancellation Policy

  • ✔️ You can cancel or modify your order before it is shipped.
  • ✔️ If an order is already shipped, cancellation is not possible.
  • ✔️ In case of order cancellation from our side, a full refund will be issued.

For cancellation requests, contact our customer support immediately.

13. Governing Law & Dispute Resolution

  • ✔️ These Terms of Service are governed by the laws of Pakistan.
  • ✔️ Any disputes will first be resolved through mutual discussion.
  • ✔️ If a resolution is not reached, disputes will be settled in the courts of Pakistan.

14. Changes to Terms of Service

  • ✔️ We may update these terms from time to time without prior notice.
  • ✔️ Continued use of our website after modifications means you accept the changes.