Privacy & Security Policy - Basant Bazar

At Basant Bazar, we value and respect your privacy and security. We are committed to protecting your personal information and ensuring a safe, secure, and trustworthy shopping experience. This Privacy & Security Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

By using Basant Bazar, you agree to the terms of this policy. If you have any concerns or questions, please feel free to contact us.

1. Information We Collect

We collect personal and non-personal data to improve our services, enhance security, and personalize your shopping experience. The types of information we collect include:

A. Personal Information
  • ✔️ Full Name – To personalize your experience.
  • ✔️ Email Address – For order confirmations and updates.
  • ✔️ Phone Number – For customer support and delivery updates.
  • ✔️ Billing & Shipping Address – To process and deliver your orders.
  • ✔️ Payment Information – To complete transactions securely (Basant Bazar does not store payment details).
B. Order Details

We maintain a record of your purchases, order history, and preferences to improve our recommendations and customer service.

C. Device & Browsing Data

We automatically collect certain technical details when you visit our website, including:

  • ✔️ IP Address – For security monitoring and fraud prevention.
  • ✔️ Browser Type & Device Information – To optimize website performance.
  • ✔️ Cookies & Tracking Data – To enhance your shopping experience (explained in Section 5).

We never sell or share your personal information with unauthorized third parties.

2. How We Use Your Information

We collect and process your information for the following purposes:

  • ✔️ To Process Orders – Ensuring quick, efficient order fulfillment and delivery.
  • ✔️ To Provide Customer Support – Responding to inquiries and resolving issues.
  • ✔️ To Improve User Experience – Customizing content, recommendations, and offers.
  • ✔️ To Enhance Security – Protecting your data from unauthorized access or fraudulent activities.
  • ✔️ To Send Promotions (Optional) – If subscribed, you may receive updates on discounts, new arrivals, and special deals (you can opt-out anytime).
  • ✔️ To Comply with Legal Obligations – Meeting industry regulations and maintaining transparency.

We do not use your data for unauthorized purposes, and we ensure it is handled responsibly.

3. Payment Security

At Basant Bazar, we prioritize your payment security. We use secure payment gateways with end-to-end encryption to protect your financial details.

  • ✔️ We accept Cash on Delivery (COD), bank transfers, and digital payment methods.
  • ✔️ We never store your full credit/debit card details.
  • ✔️ Transactions are processed using SSL (Secure Socket Layer) encryption to prevent unauthorized access.
  • ✔️ Fraud detection and monitoring systems are in place to prevent misuse of payment information.

Your payment details are 100% secure when shopping with us.

4. Data Protection & Confidentiality

We take strict measures to protect your personal data from unauthorized access, loss, or misuse.

  • 🔒 Secure Storage – Your data is stored on encrypted servers with restricted access.
  • 🔒 Confidentiality – Only authorized employees have access to customer information for service-related purposes.
  • 🔒 No Third-Party Sharing – We do not sell, rent, or trade your data with third parties.
  • 🔒 Fraud Prevention – We use AI-based security systems to monitor suspicious activities.

Your information is safe and protected at all times.

5. Cookies & Tracking Technologies

We use cookies to improve website functionality, personalize your experience, and analyze site traffic.

What Are Cookies?

Cookies are small data files stored on your device to remember your preferences and provide a smoother browsing experience.

How We Use Cookies:
  • ✔️ To Keep You Logged In – Avoid re-entering login details.
  • ✔️ To Remember Your Preferences – Save language, currency, and browsing choices.
  • ✔️ To Improve Performance – Optimize website speed and functionality.
  • ✔️ For Marketing & Analytics – Understand shopping behavior and offer relevant deals.

You can disable cookies in your browser settings, but some website features may not work properly.

6. Third-Party Services & External Links

Our website may contain links to third-party services or external websites (e.g., courier tracking, payment processors). These sites have their own privacy policies, and we are not responsible for their data practices.

We encourage you to review their privacy policies before sharing any personal information.

7. Your Rights & Choices

As a valued customer, you have control over your personal data. You can:

  • ✅ Access Your Data – Request a copy of the personal information we have on file.
  • ✅ Modify Your Information – Update your contact details, shipping address, or preferences.
  • ✅ Delete Your Account – Request permanent removal of your personal data.
  • ✅ Opt-Out of Marketing Emails – Unsubscribe from promotional messages anytime.

To exercise your rights, contact our support team for assistance.

8. Policy Updates & Changes

We may update this Privacy & Security Policy periodically to comply with new regulations or improve our services. Any changes will be posted on our website, and we encourage you to review it regularly.

Your continued use of Basant Bazar means you accept our updated policies.

9. Contact Us

📞 Need Assistance? Have Questions?

We’re here to help! Contact our customer support team for any privacy concerns, security inquiries, or general questions.

We value your trust and are committed to keeping your information safe.

🔹 Your privacy is our priority! Shop with confidence at Basant Bazar. 🚀